Isabel Vogel Ltd. Privacy Notice

At Isabel Vogel Ltd we take your privacy seriously. This privacy policy is designed to help you understand how we collect, use, and safeguard your personal information when you use our blog's contact form.

Your Consent: By using our website’s contact form, you consent to our privacy policy. If you have any questions or concerns regarding our privacy policy, please email: info at isabelvogel.co.uk

This privacy policy was last updated on 17 October 2023.

Our contact details

Name: Isabel Vogel, Director Address: Registered Office: 32 Gildredge Road, Eastbourne, East Sussex BN21 4SH Correspondence: 86 Dovecote Way, Haddington, East Lothian EH41 4HY

What type of information we have

We currently collect and process the following information:

• Enquiries and feedback.
• Personal identifiers, contacts and characteristics (for example, name, email and other contact details).
• Opinions and answers to research questions.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you via the form on the website and/or by email for one of the following reasons:

• Making enquiries about the company's consultancy and research services.
• Requesting a quote for consultancy and research services.
• Providing feedback or comments.
• To participate in a research study.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(b) We have a contractual obligation, or are completing pre-contract activities, such as providing a quote. (e) We need it to perform a public task, such as a consultancy on behalf of public sector clients. (f) We have a legitimate interest, such as research for non-public sector clients that has a public benefit, and where we have ensured that processing of your information meets research standards and consent protocols (i.e. informed consent and anonymised data), and has a very limited impact on your privacy.

What we do with the information we have

We use the information that you have given us in order to deliver our services and complete related tasks. Purely for the purposes of delivering services, we may share your information with trusted third-party service providers, agents, subcontractors. We will always tell you when we do this. In these cases, we will only share the minimum information necessary to compete tasks and deliver the services, and we have a contract in place that requires them to keep your information secure, not use it for any other purpose and dispose of it as required by this policy. We will never sell or share your information to third parties for marketing purposes.

How we store your information

Your information may be temporarily stored on email servers provided to the company by Fasthosts Ltd. The information may also be stored in a local spreadsheet, which will never be publically shared. We keep your information for five years, unless we are in an active contractual relationship with you, in which case it may be longer. We will then dispose of your information by deleting it permanently from email servers.

Your data protection rights

Under data protection law, you have rights including:

Your right of access

You have the right to ask us for copies of your personal information.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing

You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability

You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us using the contact form if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113